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Refund & Cancellation Policy

Effective Date: June 1st 2022
Last Updated: August 8th 2025

1. Overview

I want you to feel confident in your purchase. However, because most of my products are digital, personalised, and/or delivered instantly, all sales are final except where consumer protection laws in your country require otherwise.

By purchasing from www.tabithaisobel.com (“Website”), you agree to this policy and understand that your statutory rights may vary depending on your location.

2. Digital Products (Ebooks, Downloadables, PDFs, Templates, Printables)

All sales of digital products are final. This is because digital items are delivered immediately after payment and cannot be “returned.”

UK & EU Customers:

  • Under the UK Consumer Rights Act 2015 and EU Consumer Rights Directive, you have a 14-day right to cancel most purchases made online.

  • However, by purchasing a digital product from this Website, you acknowledge that the download or access will begin immediately after payment, and you expressly consent to waive your right to the 14-day cooling-off period.

US, Australia & Rest of World Customers:

  • Sales of digital products are final unless required by applicable local laws (e.g., defective product or non-delivery).

No refunds are given for:

  • Change of mind

  • Accidental purchases

  • Not using or completing the product

3. Online Courses & Programs

All course purchases are final unless:

  • You experience a verified technical fault preventing access that I cannot resolve, or

  • A money-back guarantee was explicitly offered at checkout and you meet all stated conditions

Refunds are not provided for:

  • Not completing the course

  • Lack of results (results depend on your personal effort and circumstances)

  • Change of mind

4. Personalised Services (Skin Reset Plans, Custom Support)

Because these services are custom-made to your personal skin concerns and cannot be resold or reused:

  • Refunds are not available under any circumstances once the order has been placed, regardless of whether I have begun work or you have submitted your questionnaire.

  • By purchasing, you confirm that you understand and accept that personalised services are exempt from the 14-day cooling-off period under UK & EU consumer law.

Important – UK/EU Waiver Wording:
At checkout, you will be required to confirm:

“I understand this is a personalised service and agree that my 14-day cancellation rights under UK/EU law do not apply.”

5. Appointments / One-to-One Services (if applicable)

  • Cancellations made more than 48 hours in advance will receive a full refund

  • Cancellations within 48 hours will not be refunded but may be rescheduled at my discretion

  • “No shows” are not eligible for a refund

6. Affiliate Products

If you purchase a product via an affiliate link on my Website, your contract is with the third-party seller. Refunds, returns, and cancellations will be handled by that company according to their policy.

7. Global Consumer Rights Notice

Nothing in this policy overrides mandatory consumer protection laws in your country of residence. For example:

  • UK & EU – Consumer Rights Act 2015 / Consumer Rights Directive

  • Australia – Australian Consumer Law (ACL)

  • US – Federal Trade Commission (FTC) consumer protection laws

If your local laws grant you additional rights that cannot be waived, those rights will still apply.

8. How to Request a Refund (if eligible)

If you believe you qualify for a refund under this policy or applicable local law, email [email protected] within the stated time frame for your product, including:

  • Your full name and order number

  • Purchase date

  • Reason for your request

I will review your request and respond within 5 business days.

9. Book Pre-Orders (Amazon Gift Card Fulfilment)

  • For any book pre-orders made via this Website, fulfilment may be made via an Amazon gift card on or after the official release date stated at the time of purchase. The gift card will be equal to the value of the book and is redeemable only for the purchase of that specific book on Amazon.

  • Gift cards are non-refundable and cannot be exchanged for cash or credit.

  • You must have an active Amazon account in your country of residence to redeem the gift card.

  • All pre-order sales are final, except where a refund is required under applicable consumer protection laws in your country of residence.

  • By placing a pre-order, you agree to these terms and to the Refund & Cancellation Policy in full.

10. Contact

📧 Email: [email protected]
📮 Postal Address: Unit 155278, PO Box 7169, Poole, BH15 9EL

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